Terms of Service
Last Updated: [June 10th 2025]

Welcome to Arlene’s Custom Cleaning! By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms
By using this website or booking any cleaning services through Arlene’s Custom Cleaning ("we," "our," or "us"), you agree to comply with and be legally bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our site or services.

2. Services Offered
Arlene’s Custom Cleaning provides residential and/or commercial cleaning services based on the details agreed upon during booking. We reserve the right to refuse service, reschedule appointments, or change our offerings at any time.

3. Booking & Cancellations
All appointments must be scheduled in advance.

Cancellations or reschedules require at least 24 hours notice. Failure to do so may result in a cancellation fee.

We reserve the right to cancel or reschedule appointments due to emergencies, unsafe conditions, or other unforeseen circumstances.

4. Pricing & Payment
Service rates are provided during booking and may vary based on the size, condition, and location of the property.

Payment is due at the time of service unless otherwise agreed in writing.

We accept [insert accepted forms of payment, e.g., cash, check, Venmo, Zelle, etc.].

5. Customer Responsibilities
You agree to:

Provide safe access to the property.

Secure pets and valuables during service.

Disclose any special instructions, hazards, or sensitive areas.

We are not responsible for damages resulting from undisclosed conditions or faulty fixtures/fittings.

6. Satisfaction Guarantee
If you are not satisfied with our service, please notify us within 24 hours of your appointment, and we will make reasonable efforts to resolve the issue.

7. Website Use
You agree not to misuse our website or attempt to access any restricted features. All content on this site is the property of Arlene’s Custom Cleaning and may not be copied, reproduced, or redistributed without permission.

8. Limitation of Liability
To the fullest extent permitted by law, Arlene’s Custom Cleaning shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of or related to your use of our services or website.

9. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with the updated date. Continued use of our services or website after changes are posted constitutes your acceptance of the new Terms.

10. Governing Law
These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles.

11. Contact Us
For any questions about these Terms, please contact us at:

Arlene’s Custom Cleaning
Email: [arlenescustomcleaning941@gmail.com]
Phone: [941-204-0751]